01:46
Can a small business complain to the Financial Ombudsman Service?
01:46
Can we help you with your complaint?
01:59
I’m a small business and I have a financial complaint – what do I do?
01:46
I have a financial complaint – what do I do?
01:51
How we collect and use your data
01:26
What is the Financial Ombudsman Service
00:20
Financial Ombudsman Service for small businesses
03:27
Ed's pet insurance claim
02:38
Malcolm's pension annuity
02:18
Carolyn's PPI complaint
02:28
Shazir’s complaint about an extension to a finance agreement
03:01
Clarence - paid for a service he was no longer receiving
01:00
got-a-complaint-BSL.wmv
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About
The Financial Ombudsman Service is a free and easy to use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
So if you've got a money-related problem that you can't sort out directly with your bank, insurer or investment provider - from pensions to pet insurance, PPI to payday lending - the ombudsman may be able to help you.
You can find out more on our website: www.financial-ombudsman.org.uk
Or let our videos explain a bit more about us, who we are, what we do and who we've helped.
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