10:31

The Five Finance Love Languages: How to Talk to the CFO in Support

08:55

Agile Knowledge Management: Enhancing Support Efficiency

17:23

Uncovering the Source of Truth: A Deep Dive into Knowledge Management

08:51

Navigating the Murky Waters of AI in Support: Insights from Craig Crisler

05:29

Crafting Your Troubleshooting Brand: Insights from Elec Boothe

18:36

Empowering Customer Support: Hiring Outside the Box with Erin Ozolins

14:10

Unlocking Your Career Potential: Building Beyond the Technical

20:45

Leadership at the Intersection: Navigating the Balance between Management and Leadership

22:43

Navigating Leadership with Humility and Accountability: A Conversation with Reagan Helms

11:49

Future of Customer Support and Transforming Conversations with Declan Ivory

04:02

Future of Customer Support and Transforming Conversations with Declan Ivory

12:04

Unlocking the Power of Support Reports: Insights from Andrew Rios

02:46

Unlocking the Power of Support Reports: Insights from Andrew Rios

07:28

Taking Control of Your Career Growth: A Conversation with Stacy Justino from Loom

02:33

Taking Control of Your Career Growth: A Conversation with Stacy Justino from Loom

04:38

Emma Charles- Empathy in Customer Support: Insights and Strategies for Meaningful Interactions

02:29

Emma Charles- Empathy in Customer Support: Insights and Strategies for Meaningful Interactions

03:07

Elyse Mankin- Bridging Support and Product Teams for Customer-Centric Success

03:55

Kenji Hayward- Empowering Support Teams: Practical AI Tips for Today's Challenges

01:45

Elyse Mankin- Bridging Support and Product Teams for Customer-Centric Success

01:47

Emre Tekoglu- Transforming Customer Support: From Churn to Award-Winning Excellence

02:07

Emre Tekoglu- Transforming Customer Support: From Churn to Award-Winning Excellence

02:02

Kenji Hayward- Empowering Support Teams: Practical AI Tips for Today's Challenges

02:51

Erica Seamster- Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy

01:47

Erica Seamster- Balancing Parenthood and the Workspace: Navigating Boundaries and Advocacy

02:06

Swiftcx on Elevating Support Tools and Addressing the Gap in Agent Assist Technology

02:31

Streamlining CX Teams with Kodif's One Click Revolutionary Solution

02:33

Operationalize your decision making around what you're doing for customers and how it's working

11:12

Andrea Silas - Exploring the use of AI to augment your technical support team

01:37

Cynthia Ng - The role of Chief of Staff - supporting execs and filling the gaps

01:41

Andrea Silas - Augmenting your team and enhancing support with AI

01:50

Resilient Leadership: Navigating Layoffs and Reduced Budgets

01:41

Hilary Dudek - Managing Managers in a remote support environment

07:27

Hilary Dudek - Managing Managers and the Challenges and the Strategies Involved

04:39

Resilient Leadership: Navigating Layoffs and Reduced Budgets

06:16

Cynthia Ng: Supporting Execs and filling operational gaps - The role of Chief of Staff

01:05

Nick Cannariato - The potential of Service Level Indicators (SLIs) in fostering teamwork

08:33

Nick Cannariato - The flaws of individualized metrics in customer support

01:55

Support Driven Startup Accelerator Program Announcement

28:49

Support → Start-up, Episode 5: What is success and failure like in a start-up?

19:59

How to enable customer support agents while still getting the job done

26:27

Support → Start-up, Episode 4: what should you name your business?

24:31

Support → Start-up, Episode 3: Common questions about starting a business

36:10

Support → Start-up, Episode 2: Moving from customer support to entrepreneur

49:42

Support → Start-up, Episode 1: How do you know this is the idea to quit your job for?

02:12

From Support to Start-up - Trailer

59:50

Book Club

02:18

Should we do affiliate marketing?

00:33

The most challenge, stressful, and rewarding job

01:04

SD Expo 2017

38:56

Setting Up Customers for Success with Dayna Elliot