About The Service Desk Institute
The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success.
SDI sets the best practice standard for service desks and for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.
In addition to publishing a vast range of forward-thinking research reports, SDI also audits and accredits service desk operations through our Service Desk Certification (SDC) programme. We host a busy programme of one day events, workshops and training courses across the UK and publish the industry magazine SupportWorld.
SDI is also host of the annual IT Service & Support Awards.