11:16

Increasing Complaints to Improve Customer Retention?

08:56

If Wishes Were Horses, There’d Be No More Rude Customers…

08:14

Bribing Customers Who Threaten You?

13:05

On Banning Shitty Customers...

12:30

Is Good Customer Service Infinitely Scalable?

09:51

AI Chatbots Again?

12:22

Intentionally Pissing Off Customers and Employees?

08:17

Why You Only Remember Bad Customer Service

03:54

Full Service? Self Service? How about NO Service...

09:12

How to “Personalize” Your Customer Service...

06:34

Too Many Customer Service Agents?

11:08

Another Reason Not to Offer Phone Support

12:04

Is There Such A Thing As Too Many Chargebacks?

13:15

How 80/20 Kills the Call Center...

10:27

Stop Talking About How “Customer Centric” You Are...

12:56

How To Overcomplicate Customer Service and Frustrate Customers...

09:44

Why You Should Stop Focusing On Customer Service...

10:21

How Terrible Customer Service Can’t Ruin Your Good Customer Service...

09:38

Customer Service - Think Before You Outsource

12:57

Are Your Customer Service Agents Overtrained?

04:24

Why is Customer Service Not a Priority?

05:24

Good Customer Service Isn’t What You Think It Is...

08:22

Trusting NPC’s to Make Decisions...

12:58

Is Customer Service a Thing of the Past?

09:49

The “Template” for Good Customer Service?

09:16

What your “trial” plan is really saying...

11:54

Should Government Regulate Customer Service?

08:59

Paying Customer Service Agents - High End vs Cheap

05:17

Keeping Customers vs Attracting New Ones

07:57

Does customer retention still matter?

04:06

Customer service starts BEFORE customer service.

10:15

Humans, Chatbots, What’s the Difference?

12:37

Customer Service is Dead… Good Riddance.

07:51

Connection Between Customer Service and Expectations...

12:44

Why Customer Surveys Are Worthless...

11:45

Why Customer Service Jobs are so Stressful...

11:39

When NO customer service is the BEST customer service...

14:06

Why Phone Customer Service is DEAD in 2019...

07:30

Why customer service agents can be so patronizing...

14:11

What I REALLY Learned Working in a Call Center...

12:22

How to get customer feedback without “getting customer feedback”

03:18

The ONLY way to keep people from unsubscribing...

09:53

Chatbots for Customer Retention?

11:46

Lowered Expectations in Customer Service...

06:37

What your customers expect from customer service (not what you think…)

12:05

How do I get repeat customers?

09:49

Origins of “the customer is always right” (hell)...

08:44

Is customer service for sociopaths?

13:48

Why Call Centers Are Such a “Toxic” Work Environment...

12:47

When will technology replace the call center business?

11:57

Customer satisfaction and customer service are not the same ting...

12:27

You don’t have to be EVERYWHERE in customer service...

12:23

Lower your customer service standards (sort of)…

05:10

Why customer service & standing behind your product don’t matter…

12:07

How to measure excellent customer service...

13:18

How to keep customers coming back for more...

12:30

Can you train basic humanity in customer service?

03:19

What I hate about good customer service...

09:47

Becoming a Sovereign Individual in 2019

12:48

What can you learn from customer service?