https://www.indeed.com/career-advice/career-development/how-to-deal-with-bad-customer
A bad customer is someone who provides a negative attitude and interaction toward a business, product or experience. There are a wide variety of bad customers who may approach customer service professionals with problems that upset or inconvenience them. When handling bad customers, it's important to remain attentive and patient to show you

https://www.nextiva.com/blog/bad-customers.html
Dealing with bad customers is more than just an unpleasant necessity; it can significantly impact other aspects of your business, too. These customers can increase churn by failing to see the value of your services, consume a disproportionate amount of resources, and negatively affect crucial metrics like customer satisfaction and accounts receivable.

https://news.harvard.edu/gazette/story/2021/07/harvard-business-professor-analyzes-bad-customers/
The Federal Aviation Administration has more than 3,400 unruly passenger reports on file so far for 2021, sparking 555 investigations; by comparison, just 146 investigations were initiated in all of 2019. And a recent poll of food service workers found 39 percent were quitting over concerns about hostility or harassment from customers, and 80

https://blog.hubspot.com/service/how-to-deal-with-difficult-customers
Give them time to cool off, consult with your manager on the best way to move forward, and use our list of tips (further down the page) to help alleviate the situation. 7. Keep calm and carry on. Conflict is a part of business and how you react under fire impacts the future of your customer relationships.

https://birdeye.com/blog/how-to-deal-with-difficult-customers/
Sometimes, complainers will just, well, complain. If they take their grievances to online channels, then politely respond with the facts of the situation. 5. Demanding customer. Perhaps the most difficult customer example is the demanding client. The demanding customer will deplete your energy.

https://www.helpscout.com/blog/bad-customer-service-stories/
Take a lesson from Captain Barbossa: Make your policies more like guidelines than actual rules. Give your frontline team the authority to do what is needed, and then back them on their decisions. 4. Deceptive designs. Some of the worst customer experiences happen before the customer service team is ever involved.

https://www.forbes.com/sites/forbesbusinesscouncil/2020/12/22/14-practical-ways-to-deal-with-unhappy-customers/
1. Acknowledge Their Feedback. The smartest thing you can do when you have an unhappy customer is to let them voice their opinion and acknowledge their feedback. Then, offer a customer service

https://www.klausapp.com/blog/bad-customer-service-stories/
Serving customers in bulk. 71% of consumers expect personalized interactions with companies. While poor personalization drives churn. 33% of people would abandon the brand due to inadequate personalization. So, if you still apply a one-size-fits-all approach to customer service, these stats are a warning sign to drop it.

https://www.questionpro.com/blog/bad-customer-experience/
Bad customer service can have a profound and lasting effect on customer loyalty. When the customer service teams consistently fail to meet customer expectations, it leads to a bad customer service experience. This negative encounter can erode customers' trust in your brand, making them hesitant to engage with your business again in the future

https://www.linnworks.com/blog/bad-customer-service/
Offer to call customers back. Equip customer service agents with a detailed and updated knowledge base to get answers quickly. Set benchmarks like average time on hold, the number of calls an agent can handle, and so on. 3. Rigid policies. Rigid or outdated policies are often a recipe for bad customer service.

https://www.forbes.com/sites/shephyken/2021/02/07/losing-customers-heres-why-and-what-to-do-about-it/
Stella Connect's survey of more than 1,100 consumers found that 50% have prioritized customer service as a deciding factor about whether or not to do business with a brand. If you're a company

https://userlike.com/en/blog/9-ways-identify-bad-customer
3. Your employees are the first ones feeling the pressure from bad customers. They are also the first to show signs of problems. Learn to listen and trust them. If you hear them constantly complain about a particular person, you should take a closer look to see whether you're dealing with a bad customer.

https://blog.hubspot.com/service/bad-customer-service
Instead of saying, "Your card was denied," try something subtler like "Your card doesn't seem to be going through.". 6. Providing Incompetent Chat Support. For many customer service teams, live chat can be a tricky medium for customer support and service. It's highly efficient and can reduce phone queues.

https://www.zendesk.com/blog/what-is-bad-customer-service/
5 examples of bad customer service (and how to fix the situation) Examples of poor customer service: 1. Problem: The business doesn't seem to feel bad for the upset customer. "I got ribs at a barbecue place in my town, and they had squeeze bottles with barbecue sauce on the tables.

https://rockcontent.com/blog/bad-customer-service/
4. Ignoring context. Another example is putting company policy before customer care. Even if your company has a series of hard-and-fast rules to follow, context still matters. By blindly sticking to company rules and disregarding a customer's specific situation, businesses can engage in poor customer service.

https://www.forbes.com/sites/forbestechcouncil/2021/12/16/how-to-fire-bad-customers-and-find-the-good-ones/
Bad customers or low-value customers can become a massive weight holding your business back. In a world where there is a dearth of third-party data, the focus needs to remain squarely on quickly

https://blog.accessdevelopment.com/the-five-traits-of-bad-customers
Five Traits of Bad Customers. 1. They're High-Touch and Low-Profit. We've all worked with customers like these. They don't pay much and expect constant service and all hands on deck at their beckon call. They're the most obviously unprofitable because they take so much time and effort.

https://www.helpdesk.com/blog/bad-customer-service/
Bad customer service representatives who exhibit rude or unprofessional behavior can severely impact a business. This can result in dissatisfied customers, negative reviews and word-of-mouth, and a damaged brand reputation. Such behavior represents poor customer service and can directly drive customers away. Therefore, it's essential to have

https://www.revechat.com/blog/bad-customer-service/
Here are the consequences of bad customer service: Lost Revenue: Customers who experience poor service are less likely to make repeat purchases or recommend the business to others.It results in lost sales opportunities. Damage to Reputation: Negative experiences shared by dissatisfied customers can tarnish the company's reputation which leads to a loss of trust and credibility in the market.

https://www.techtarget.com/searchcustomerexperience/feature/5-examples-of-bad-customer-service-and-how-to-avoid-them
13 customer retention strategies that work. 5 examples of bad customer service and how to avoid them. transferring customers from agent to agent; lack of empathy or rude behavior; slow response time; overuse of automation; and. insufficient self-service support tools. Recognizing bad customer service is only the first step.

https://www.continentalmessage.com/blog/bad-customer-service/
Blame: Bad customer service puts the onus on the customers. Agents blame them for the problem at hand. The Far-Reaching Cost of Bad Customer Service. Bad customer service is more than just a lost sale; it can have far-reaching consequences for businesses. Let's dive into how it can impact your company's bottom line and reputation. Lost

https://www.playvox.com/blog/bad-customer-service-examples/
Bad Example 2: Making Customers Wait. This is one of the most common examples of a bad customer service experience. The prospect of waiting in a phone queue or for a response online for several minutes (or longer) is enough to inspire a sense of dread in even the most upbeat customer.

http://badapplz.com/
When businesses get together and share their bad customer experiences, everyone benefits. We can all save time, reduce stress and frustration, and get paid quickly. Our goal in listing bad apples is to record and share bad customers so you can verify potential clients or customers before you start a proposal or job.

https://www.cnn.com/2024/06/25/business/outrage-usd18-big-mac-consumer-revolt/index.html
Target, Walgreens, Amazon, Walmart, Wendy's and Starbucks are slashing prices on thousands of items, trying to win back the customers they, too, have lost due to price increases.

https://nypost.com/2024/06/28/business/costco-customers-fume-over-change-to-4-99-rotisserie-chicken/
Fans of Costco's $4.99 rotisserie chicken are taking to social media to gripe about the new plastic bag wrapping that has replaced the old plastic containers that shoppers have been accustomed

https://www.cbsnews.com/newyork/news/deer-park-long-island-crash/
BABYLON, N.Y. - At least four people were killed and another nine injured when a driver crashed through the front of a nail salon on Long Island, New York, Friday afternoon, officials said. The

https://www.macrumors.com/2024/06/27/verizon-international-roaming-outage/
Update 1: There are reports that AT&T and T-Mobile customers abroad are also being affected by the outage, suggesting it could be the result of a wider network problem. We have updated the story

https://techcrunch.com/2024/06/28/hubspot-says-its-investigating-customer-account-hacks/
The company "identified a security incident that involved bad actors targeting a limited number of HubSpot customers and attempting to gain unauthorized access to their accounts" on June 22.

https://www.businessinsider.com/ev-charging-is-so-bad-its-driving-owners-back-to-gas-2024-6?op=1
Electric-vehicle charging is so bad it's driving people back to fossil fuels. Lack of charging infrastructure is already a barrier for many would-be EV buyers. The last thing the auto industry

https://www.bloomberg.com/news/articles/2024-06-23/switzerland-on-alert-after-heavy-rains-cause-floods-landslides
For Customers. Bloomberg Anywhere Remote Login; Software Updates; Manage Products and Account Information; Support. Americas +1 212 318 2000. EMEA +44 20 7330 7500. Asia Pacific +65 6212 1000