https://www.youtube.com/watch?v=jrh82le-9bM
Business Communications: Crisis Video Project

https://changemanagementinsight.com/starbucks-crisis-management-case-study/
In this blog post, we delve into a captivating case study: Starbucks crisis management. With a reputation for providing quality coffee and fostering a welcoming environment, Starbucks faced a significant crisis that put its brand image at stake. The way a company responds to a crisis can have far-reaching consequences, impacting its customer

https://www.businesswire.com/news/home/20240125418766/en/
5 Relevant Company announcements and statements include: (i) press release, dated November 20, 2023, "Starbucks Announces Intention to Establish New Environmental, Partner and Community Impact

https://www.interactstudio.com/wp-content/uploads/2020/05/Starbucks-Case-Study-by-Susie-Adams.pdf
A Brand Crisis Unfolds —Thursday April 12th, 2018. On Thursday April 12, 2018 a Starbucks manager calls the Philadelphia police to remove two black men who are waiting in the café, but have not ordered anything. Other patrons capture the removal on their cell phones in outrage. Police and the company begin investigations.

https://stories.starbucks.com/press/press-releases/
Starbucks announces new global leadership structure to accelerate company reinvention and elevate the brand. Mar 18, 2024.

https://knowledge.wharton.upenn.edu/podcast/knowledge-at-wharton-podcast/starbucks-arrest-response/
The Gold Standard of Crisis Management. Starbucks' response to the customers' arrest in ... Philadelphia councilman Kenyatta Johnson held a press conference on Monday, April 16, 2018

https://www.retailtouchpoints.com/features/executive-viewpoints/crisis-management-lessons-learned-from-starbucks
This press release is yet another great example of CSR that drives positive brand perception. Product — On August 8, Starbucks-owned juice brand Evolution Fresh launched a new Organic Kombucha line of products. Promotion — Starbucks also began promoting a BOGO happy hour special throughout July and August. This was the most sales-oriented

https://www.speakap.com/en/insights/starbucks-employee-crisis-communication-lessons
Matt Warnock - Jan 6, 2022. Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of the unit accused two African-American men of trespassing; police were called, the men were wrongly arrested, and the outcry was nationwide.

https://www.youtube.com/watch?v=u5NFgFTs9Qk
In a crisis situation, how do you take the sword out of your critics' hands? In this edition of Two Minutes of Advice, we discuss three tactics Starbucks rec

https://medium.com/@svezina_78279/how-starbucks-used-twitter-to-manage-its-discrimination-crisis-ac336358a796
Analysis. Starbucks has two U.S. Twitter accounts, @Starbucksnews with 112,000 followers and @Starbucks with 11.6 million followers. Both shared the same content as part of the crisis response

https://www.forbes.com/sites/shephyken/2018/05/10/starbucks-gets-an-a-in-crisis-management/
People make excuses or become defensive. Nowhere in this process was there a deflection of what happened. Starbucks leadership acted with urgency. This could have gone out of control, but the

https://storiesadmin.starbucks.com/stories/response-to-covid/
At-a-Glance: Our Response to COVID-19. As the global pandemic stretches into a third year, Starbucks remains committed to doing our part to contain the spread of COVID-19 and to protect the well-being of our customers and partners (employees) in every community we serve.

https://www.rockdovesolutions.com/blog/how-starbucks-highlighted-five-of-the-new-rules-of-crisis-management
The golden rule is that every crisis plan must direct that a statement be issued within an hour of a crisis going public (Chapter Five) - This is where Starbucks could have been stronger. In fact, it did not respond until two days later with a tweet (that was also criticized for its lackluster words and tone). Two days is too late.

https://management.org/blogs/crisis-management/2019/12/05/responding-to-unpreventable-crises-another-starbucks-story/
The crisis continues to have smaller pieces smoldering, including the location's manager who was also let go after the incident looking to grab media attention, but with the issues undoubtedly identified as most important to its key audiences cleared up Starbucks can now look to take the remaining conversations out of the public eye and

https://www.cnn.com/2023/06/14/business/starbucks-manager-racial-discrimination/index.html
A jury on Monday found in favor of former Starbucks regional director Shannon Phillips, who sued the company for wrongfully firing her, claiming she was terminated for being White.

https://www.bernsteincrisismanagement.com/the-starbucks-incident-a-crisis-management-case-study/
The Starbucks incident that led to the unwarranted arrest of two black men in Philadelphia last month provides an opportunity to examine that question. Shortly after opening its first store in 1971, Starbucks began to distinguish itself as a do-the-right-thing kind of retailer. It offered full health care and stock options to employees

https://www.linkedin.com/pulse/starbucks-crisis-management-analysis-report-2018-gauri-shukla
Context and Background of the Crisis. In April 2018, a Starbucks employee called 911 and reported two men standing in Starbucks without placing an order. The employee felt suspicious because the

https://www.coursehero.com/file/54213692/crisis-plan-mackenzie-walkerdocx/
Starbucks social media team must post updates via social media quickly and constantly to the public. 3. Howard Schultz must call a press conference on the topic involving all major heads of the company 4. Howard Schultz must communicate with Jack Dorsey in order to stream this press conference via Twitter live news. 5.

https://finance.yahoo.com/news/soc-details-why-board-change-213000291.html
Starbucks is a company in crisis. ... as negative factors for the share price. 3. Starbucks currently has 370+ unionized stores ... in this press release and the material contained herein are for

https://www.wvlt.tv/2024/02/14/i-want-death-penalty-blount-county-sheriff-speaks-after-manhunt-suspect-taken-into-custody/
Published: Feb. 13, 2024 at 5:14 PM PST. KNOXVILLE, Tenn. (WVLT) - Blount County Sheriff James Lee Berrong held a press conference Tuesday evening after Kenneth DeHart, the man accused of killing Deputy Greg McCowan and injuring Deputy Shelby Eggers, was caught Tuesday in Knoxville. Previous Coverage: Man accused of killing Blount County deputy

https://www.msn.com/en-us/news/crime/funeral-arrangements-set-for-blount-county-deputy-greg-mccowan-killed-in-line-of-duty/ar-BB1i7KRZ
A motorcade procession and funeral service with police honors for Greg McCowan, a Blount County sheriff's deputy killed in the line of duty, will take place at 1 p.m. Feb. 14 at at Sevier Heights

https://www.elizabethton.com/2024/02/09/search-underway-after-blount-deputy-slain-another-injured/
Among those with Berrong at the press conference was Maryville Police Chief Tony Crisp, who lost an officer in an ambush in 2016. ... McCowan had recently been accepted on the Crisis Negotiations team. Eggers joined the Sheriff's Office in 2019 as a Corrections deputy and graduated from the academy in 2022, where BCSO said she also excelled.

https://www.elizabethton.com/2024/02/09/update-brother-of-suspect-in-blount-deputys-slaying-held-on-1-million-bond/
Among those with Berrong at the press conference was Maryville Police Chief Tony Crisp, who lost an officer in an ambush in 2016. ... McCowan had recently been accepted on the Crisis Negotiations team. Eggers joined the Sheriff's Office in 2019 as a Corrections deputy and graduated from the academy in 2022, where BCSO said she also excelled.