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2,346,796 Views • May 11, 2023 • Click to toggle off description
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Views : 2,346,796
Genre: Science & Technology
Date of upload: May 11, 2023 ^^
Rating : 4.935 (1,775/107,113 LTDR)
RYD date created : 2024-05-07T22:59:52.363878Z
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YouTube Comments - 16,254 Comments
Top Comments of this video!! :3
Asus offered to fly out to GN headquarters to talk about this to Steve and his team. When Steve said they would record the whole conversation, Asus never responded.
3.8K |
gotta love a guy whos not afraid to roast one of his sponsors. shows where your loyalty is at. im not even a regular viewer or heavy into pc stuff. mad respect man keep it up!
354 |
This deeply upsets me.
My first RMA experience with ASUS was phenomenal. I purchased one of their high end X58 boards and it went DOA within three months. I called their outstanding (at the time) US based support, and they sent me another board with no questions asked. The new one arrived, I shipped out the old one, and that was it. It was an experience that made me an ASUS customer for life and I haven’t bothered looking at other brands since.
Asus used to have a hands on culture with their community. I remember downloading beta bios for that board from a community forum sponsored by Asus. Their community managers used to offer these and they would not void your warranty.
So sad.
82 |
I absolutely love that tech youtubers band together and call a company out on it's bullsh*t. Average people get screwed and have zero power to do anything about it. But you guys have such a big reach to so many people that it gives a voice to all of us and holds these guys accountable. So thanks.
4.2K |
Wow. This is literally putting your money where your mouth is. Huge Kudos, Jay!
9.1K |
As a company they have definitely gone down hill. they refused to replace my 5 month old defective power adapter for my laptop after MAKING me send it in for trouble shooting even though i told them i was pretty sure the adapter was the issue. I had to pay over $20 for shipping and then they said it was customer induced damage and wanted me to pay $116 for the adapter. ON THE INVOICE it says the adapter is $25, the AC cord is $4, LABOR $60, and shipping back to me was another $20... oh plus tax...
Labor for sending me a part that costs more than the part??? What is happening over there?!
6 |
It was absolutely by chance that I found this video. I'm looking at finally building a new rig and was researching the 4090. I've been a huge ASUS fan in the past, many years ago. When EVGA ducked out, I started looking at replacement vendors, and a lot of people were moving toward ASUS. I didn't give it another thought. Thank you so very much for the straight talk! Absolutely, if the post-sale experience is shit then what's the point. I'm very grateful to have viewed this. Subscribing!
81 |
You saying ASUS is no longer worthy of being a sponsor for the channel means alot to me as a viewer and consumer. To know that you have us in your mind first and foremost before making a video or accepting a deal proves to me that you are a very trustworthy guy. Thank you for everything, Jay. Here's to another 11 years of content!
894 |
The brands need to understand, it's not about being perfect and not having any issues with your products, it's about the willing to solve those issues, and the way you treat your customers in the process.
897 |
I wish I had not been 3 months late seeing this video. It would have changed my mind on dealing with an Asus product period. I purchased a ROG gaming router and had an issue with the routers software, I contacted Asus' support. Jay is absolutely correct about their support being a joke. Every time I called or emailed about the routers software issue, they wouldn't even get the issue I was having correct. I kept getting the line, "You will be contacted by higher tier support within 24-28 hours". I was NEVER contacted by 'Higher Tier' support. Just stuck with the form readers in India that never helped me. So, never again will I buy another Asus product!
18 |
If you have any ASUS products that are part of this issue, be sure to file a complaint with the FTC, so they can bolster their investigation of ASUS.
409 |
Massive respect to you for doing this
1.4K |
What you guys are doing is absolutly what we consumers need, thank you.
19 |
In 2019 I bought a mid-range gaming laptop for about $970. (Intel-i7 9th gen and a GTX 1650) Being the ignorant teenager I was, I didn't get the 2+ year warranty and instead opted for the three month free one. Six months later my fan has become noticeably louder and my cpu and gpu is nice and toasty. I did some research and it turns out that the model I got had a severe manufacturing defect that cause the fans to grind on the bottom of the case. This wasn't just my laptop. Tens of thousands of these laptops were defective and ASUS didn't even attempt to notify me. As you can guess, they refused to give me a refund or replacement because my warranty expired. I just can't believe they didn't do a total recall of these faulty laptops. Disgusting.
3 |
Ive been hearing since my childhood over and over again that whenever you need a part you can trust, go for ASUS. Sad to hear this era is over.
352 |
This is the kind of content we need. "We don't grade brands on their problems. We grade brands on how they handle those problems". And that statement captures everything a supplying company needs to know and do when they claim to "put the customer first in all we do". Well said, JayZ.
566 |
Thank you for sharing this. It's about time I change things up a bit too by trying a different brand - glad I saw this as I'm just starting on my next build.
I'm having a similar issue with Samsung and their support... or lack thereof. Their marketing has outpaced their quality.
8 |
Thank you very much for this. I am in the process of researching products for my next build. I now know to stay away from Asus. You have our backs instead of just milking a sponsor regardless. Huge respect.
9 |
Huge respect to you for sticking by your integrity on the channel and your trust to us, the consumers. Thank you Jay.
471 |
@slashscott
11 months ago
As a former ASUS employee, none of this surprises me. After laying me off, they tried to push me into signing a form that said I would never say anything negative about ASUS, its current/future products, or current/future employees. If I do ever say anything negative, they assured me they would take legal action. Since I didn't sign it, I received no severance pay (they offered a paltry 3 weeks' pay if I signed), which goes against the whole "we're a family" thing that they push on you from the moment you join. Edit: For those asking, the document was called a "Non-disparagement agreement" and while it wasn't illegal at the time, such practices have been outlawed in the US since. I would guess that they don't use this practice any longer, but they did when I was laid off last year.
5K |