Views : 165,789
Genre: Science & Technology
Date of upload: Feb 19, 2024 ^^
Rating : 4.954 (97/8,279 LTDR)
RYD date created : 2024-05-14T03:39:32.314088Z
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Top Comments of this video!! :3
Personally I don't see the Chatbots getting upgraded that much. Companies have proven time and time again that they won't patch loopholes and exploits until they're blown wide open. As for consumer trust I'd say consumer trust is at an all time low. These companies only understand profit and very few care to provide quality service or a product anymore. There used to be a mutual understanding but now its all consoom and be grateful.
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1:30 I like the look of existential dread on the face of those call center bro's wondering whether they're about to become internet famous.
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- CEO: We have to jump into the AI bandwagon.
- Devs: Cool! Want us to train an AI to read the fare rules of a ticket? Customer service agents seem to waste a lot of time on that, and the fare rules are so garbled up and not written in English, that agents usually just skim them and relay their best guess to the customer.
- CEO: What?! No! We just want something to say "see? We are avant-garde because we use AI", NOT create something useful for the agents and customers! Duh!
- Devs: So... Annoying Chatbot it is?... Fine! We will make a tool that scans the site periodically and feeds current, accurate and up to date info to the AI Chatbot, and we'll look for the best, most accurate model. It will take 2 weeks.
- CEO: We don't have the money to waste on better server infrastructure, and that's too much time; just plug the smallest AI Chatbot, and have it done for tomorrow.
- Devs: But then the Chatbot won't provide accurate nor up-to-da...
- CEO: I'm sorry, did I speak Chinese, guys?
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i love chatbots.
all their boundaries are soft-limits and its almost a game to figure out how to break them. not for nefarious reasons, they are usually seperated from the important networks so asking the right question wont get you credit card details, but it will get you an essay about the US intervention on Mars and how that affected soy futures after Plutos liberation from the opressive Mars regime.
and you havent felt joy until you found the boundaries of the technical aspect of chatbots. they use text to speech? read me a message made of exclusively pauses and special characters. hysterical.
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I just want it to be legally required that customer service be located in the same building as management.
If I call Hasbro I want an American, if I buy Toyota I want to get someone on the line who lives in Japan. Cheap outsourced customer service with no ability to fix things is the real problem.
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Given the few cases like this so far and the fact that the chatbots can be easily completely overridden by the company (you have to display the text in your website so you can "see" the text before it gets sent to the end user) this will at most be a minor hurdle in the usage of chatbots. Likely the "trick" is to have a chatbot in the backend that reads the first chatbots output and throws up red flags. Still way, way cheaper than a paid person.
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@that_is_not_me
2 months ago
The airline's defense was so dumb, they really tried to argue that the chatbot is a separate legal entity responsible for its own actions.
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