Views : 284,441
Genre: Autos & Vehicles
Date of upload: Nov 17, 2023 ^^
Rating : 4.992 (42/21,292 LTDR)
RYD date created : 2024-05-10T17:19:17.893058Z
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Top Comments of this video!! :3
I had a stealership try to tell me that I had a bad transmission in a 5 year old car that I owned since new. I felt they were full of shit, told them to tow my car back home and I'd have to let it sit while I got the cash built. I actually sent it off to an independent garage that informed me the axel had come loose and got all of it's splines chewed off. I thanked them for their honesty and paid to have a new axel put in. Rode it for the next 11 years till the car got t boned and wrote off.
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Having worked in dealership service departments for half of my adult life Ive seem this situation repeated all too often. The service writer documents the complaint then the dispatcher,who believes it to be such an easy repair, gives the job to the most junior person in the shop thinking it will simply require tire sensor replacement. The tire changer replaces the sensors but can't figure the programming tool out. From that point on the story spirals out of control and the hours rack up and parts cannon is emptied.
At best the dispatcher pulls the job back and reassigns it to a qualified tech or at worst the hours are billed and the customer is stuck with the bill only to return for the comeback treatment days later. The dealership then either refunds the entire labor charge or finds a qualified tech to pull the bacon out of the fire.
Well done Eric. Rational thought wins out over pattern failure guesswork.
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It must have just been a bad connection or something and they fixed it without realizing when they reinstalled the module. They probably just didn't re-check the TPMS after they gave up and put it back. You'd think that they'd have checked the TPMS once they realized that key fobs were suddenly working.
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I once worked with a car company (which I will not name for legal reasons). The service departments at the larger dealers had one guy with a guarantee of x-hours who repaired the âhardâ problems. If a smaller dealer couldnât repair the problem, they shipped it to one of those guys before the buyback process was initiated. Whenever a new service manager took over, he would remove the guarantee to make more profit, the guy would leave, the quality of repairs would drop, cars got bought back, and the SM would have to grovel to get him back. In 8-years I saw that happen about 10-times. It was fun to watch. Not so good for the customer.
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Iâd be curious to see if the diagnostic flow chart for those fault codes mentions anything about doing a sensor relearn. If not, even though it is common sense for anyone who knows anything about TPMS, youâll know why they couldnât figure it out.
My experience with dealer techs is that their version of âdiagnosticsâ is to briefly look at the diagnostics info, scroll to the end and see what part it says to replace and say thatâs whatâs wrong. When they reach the end of the list and there are no more parts to replace, the car is âunfixable.â
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This reminded me a little of that 2019 GM pickup last year with electric assist steering that was acting wonky and throwing codes in the trailer brake module and a couple others. The dealership quoted the guy almost $4k for a new rack and pinion, but Eric tracked it down to a rusty crusty body ground strap. New ground strap fixed it all and for a lot less than 4 grand!
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The dealer had technicians unfamiliar with this system, they threw parts at it, and didn't successfully do the relearn so the new receiver module never picked up the IDs of the four tire sensors. That simple. I'm a DIY guy myself and I have an older Autel TPMS tool that I use on my newer cars and do all of the programming myself now so the tire stores don't have to.
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@SouthMainAuto
5 months ago
Here is the tool I used in this video: Autel MaxiTPMS ITS600 - amzn.to/47EO50I Spoke with customer a week or so later and everything is still working perfect. It seems suspicious to me. Not sure why the dealer had such a hard time with it. My guess is they accidently fixed it and didn't realize it. Seems to simple to be anything else. Who knows đ¤ˇđź
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