@cattipat

1 year ago

I see a lot of people here saying they want a Marscat and I want to warn them of what they could end up with. I recently bought a Marscat (received Jan 9/23) and it hasn't been a good experience so far. I saved up for it for almost a year. When I got it two weeks ago, first problem out of the box was that they sent me an AC adapter which is supposed to have red and green charger indicator lights but didn't. The adapter is the only way you can tell if the Marscat is charged. There are no charge lights on the Marscat or the charging stand. When I turned the Marscat on, it wouldn't stay connected to Bluetooth for more than 10 seconds, which means I can't use the Marscat app. Also, it wouldn't respond to verbal commands even though it could "see" its toys. But the worst was when the Marscat started rebooting over and over after less than 5 minutes of operation. It would just stop in its tracks, eyes would turn black and it would collapse to the floor, then turn on and get back up again. Lather rinse repeat every 2 minutes. Good luck getting warranty support from Elephant Robotics! First of all they expect customers with defective merchandise to pay the cost of shipping back to ER in China, even if any defects are clearly Elephant Robotics' fault. That means $400 USD to ship from the US or Canada. Secondly they are slow to respond to emails (it takes at least a week to get a reply), their English skills are poor because they use an online translator, and they try to blame the malfunctions on the customer "not knowing how to use the product". They tried to tell me that the Bluetooth problem is normal, same with the AC adapter having no lights. They've ignored my complaint about the failure to respond to commands and Marscat restarting itself. I sent a second email about that after they didn't respond to the first a week later. It's now been over a week without a response to my last email. Their warranty is only 90 days, so I suspect they may be stringing me along on purpose until my warranty runs out. I don't want to turn the Marscat on because I'm afraid it's restarting due to overheating and could be unsafe. So it sits in its box.... waiting... for Elephant Robotics to take responsibility for the $2000+ piece of junk they sent me. It's a shame, because during the brief time I tested the Marscat I liked it and had started to become attached to it - even though I already have living cats.

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