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Views : 1,162,948
Genre: News & Politics
License: Standard YouTube License
Uploaded At Apr 11, 2017 ^^
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17.31% of the users lieked the video!!
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RYD date created : 2022-01-20T07:41:34.508696Z
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Top Comments of this video!! :3
This was an unbelievably despicable and tragic situation.
The flight was overbooked and passengers were asked for volunteers to rebook for the next day. He was a surgeon who had surgery booked for the next morning so couldn't volunteer.
Because no one else volunteered, they arbitrarily chose him, despite knowing his situation. He was badly injured. Passengers were horrified and, yes, he did sue.
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So they offer $800 as compensation to 4 volunteers to leave, prolly half the air ticket price, to make room for 4 employees deadheading, when all paying passengers had already boarded, then when no one volunteers, they "re-accomodate" 4 people off the plane, 1 forcibly because he didn't want to go, and he got beated up. United CEO didn't apologise, pinning the blame on the brutalised passenger at first, then issuing an insincere apology when United shares dip by $150 million. Well, United is never going to be overbooked again
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Imagine booking a hotel room. You're in the hotel room, on the bed, ready to sleep. Front desk calls and tells you you need to get out because they have corporate needing a room. Hotel tells you they'll provide you a room the next night instead. They call the cops to threaten to drag you out of the room you paid for, the one whose bed you've already settled on with your belongings already there. Then, the cops drag you out of your bed and throw you out of the room. DO YOU SEE HOW RIDICULOUS THAT SOUNDS? That's what's happening here!
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I have a few questions here.
1. How is the 4 passengers randomly picked? 2 out of the 4 that was being booted was a young couple. Does that sound random?
2. Where is the code to the system for random picking?
3. Why couldn't the 4 workers of United go in the next flight out?
4. As any business owner/Doctor or someone with a job that is time/schedule sensitive, would you take a 800 dollar voucher and risk your job security/reputation? Keep in mind the next flight out is the next day in the afternoon. Meaning you can not fulfill your duties/errands for that day.
5.What if you can't take anymore time off for the rest of the year and your voucher expires? What if the voucher is non transferable?
6. Next flight out was the next day at 2pm, who will accommodate the overnight hotel stay/cab fair?Are you willing to spend the night on the floor at the airport?
7. Why didn't United pick the last 4 people that purchased there tickets instead of random selection? It's only fair for ticket holders that made ticket purchases months in advance.
8. If it is passengers are randomly picked, what about family members with kids? I've seen family members with kids have more priority because they do not want to be split apart, which means there is no random selection.
As a avid business traveler, these are the questions I ask myself. Everyone knows that airport/flight cancellation/delays are the worst and you have no control over that, but being forcefully kicked out with valid paper work after being seated is wrong period.
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The passenger has every right to keep his seat. UA should overbook on its own risk. If they cannot get enough people to cancel or give up their seats, they have to do what ever it takes to get those seat while keeping everyone happy, BUT THEY DO NOT HAVE THE RIGHT TO REMOVE ANYONE BY FORCE.
This barbarous action should not be tolerated in any civilized society.
The reason the airlines lobbied for the right to overbooking itself is because some passengers have last minute cancellations and the airlines would have to overbook to recover the lost fair.
That is false. The cancelled tickets are paid. Even if the passenger gets refund, it's from the premium for a refundable ticket.
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@gabrielwatkins7334
7 years ago
United - If we can't beat our competitors, we'll beat our customers!
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