Ever wondered how top companies turn customer complaints into breakthrough products? In this episode of Epochal Growth, Elyse Mankin reveals her secret strategies for transforming support data into game-changing product innovations. From decoding customer feedback to collaborating with product teams, Elyse shares actionable tips that can take your business to the next level. If you’re looking to drive innovation and create products that truly resonate with your customers, this episode is a must-watch. Hit play to unlock the secrets that industry leaders swear by!

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Following Elyse on LinkedIn here:
www.linkedin.com/in/elysemankin/

And me!
www.linkedin.com/in/sarah-caminiti-5827b784/

00:00
Introduction and Small Talk
05:38
Introducing Elyse and the Focus on Support
07:21
The Value of Support and the Role of Data
11:29
Communicating the Value of Support to Other Teams
21:16
The Importance of Transparency and Clear Communication
23:23
Avoiding Miscommunication and Muddy Waters
25:12
Overcoming Challenges in Prioritizing Support Initiatives
28:58
Conclusion and Key Takeaways
35:11
Empowering Support Teams
53:38
Learning and Growing in a New Role
55:10
The 'This is My Year' Era
55:51
The Power of Taking a Leap of Faith

#ProductInnovation #CustomerSupport #BusinessGrowth #Leadership #CustomerExperience