I’m now seeing it in the comment section a lot…

👉 Our industry craves leadership. 🤯

Fundamentally speaking:

🔹 Leaders cannot delegate their responsibility
🔹 Leaders can only delegate their authority
🔹 Leaders must hold their team AND themselves accountable to the same standards
🔹 Standards are not what we preach, they’re what we tolerate
🔹 There are no bad teams, only bad leaders

If a service facility has high turnover, I’d take a good hard look at the leader long before I’d blame inanimate things like the industry.

Who are the custodians of the industry? Who creates the culture?—It’s the leaders through their people.

So if we are going to blame the industry for any negative circumstances regarding its people, we need to be looking at the leaders.

Leaders and people are eternally linked. It’s people who decide a leader, and if they choose to work somewhere else for someone else, they are exercising that choice.

This is not a beat up the leader post, it’s more of a wake up call. People are paying attention. They’re talking. They’re starting to see things for what they are.

So leaders, I encourage you to ask yourself:

🤔 “What kind of leader am I today? And what kind of leader do I want to be? How can I better serve my people?”

✅ Leadership is a skill. Let’s start training it.

Chapter 12 in my upcoming book: Leadership.

📘 My book “Becoming a Better Service Professional” will be available soon! It’s the ultimate guide for ANYONE in automotive service and will truly help you to take charge of your career and orient it toward success!

Join the waitlist: chrismfcraig.getform.com/r41lg

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I’m Chris Craig. I create daily educational and coaching content to help automotive professionals and leaders becom