Simplifying CX
22 videos • 5,683 views • by SurveyMonkey
On Simplifying CX, we share the straightforward answers you need to solve the biggest customer experience challenges. 🚀
1
Welcome to Simplifying CX!
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2
The Difference Between B2C and B2B Customer Journey Mapping
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3
How to Use the Customer Satisfaction Score (CSAT) Metric
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4
How to Run a Voice of the Customer (VoC) Program
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5
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
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6
Effortless Experience IS NOT Enough, Here’s Why!
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7
What's The Difference Between Digital Experience and Customer Experience?
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8
The Top 3 User Experience Terms You Should Know
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9
How to Use the Customer Effort Score (CES) Metric
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10
How to Manage Customer Service During COVID-19 Holiday Season
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11
Comment démontrer le ROI de votre programme d'expérience client (chiffres à l'appui !)
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12
Nachweis des ROI Ihres CX-Programms (mit mathematik!)
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13
Bewijs het rendement van de klantervaring (met echte rekensommen!)
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14
New customer experience trends and predictions
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15
2021 customer experience strategies (new study)
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16
Five Steps to Building a Robust CX Tech Stack
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17
Top UX Metrics You Should Be Using
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18
How to Use the Net Promoter Score® (NPS) Metric
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19
Understanding Online Shopping Cart Abandonment
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20
What is CSAT?
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21
How to improve survey response rates
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22
Net Promoter Score Explained in 30 seconds #nps #netpromoterscore #customersatisfaction
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