Customer Relationship Management

26 videos • 301 views • by Management Mantra Customer Relationship Management Customer Relationship Management in hindi Customer Relationship Management mba Customer Relationship Management bba Customer Relationship Management playlist Customer Relationship Management crm
1
Customer Relationship Management, CRM - Meaning, definitions, features, importance, objectives
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2
Crm process, process of crm, phases of crm, process of customer relationship management
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3
Models of crm, models of customer relationship management, crm models, qci model
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4
Factors responsible for crm growth , factors responsible for customer relationship management growth
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5
importance of crm, customer relationship management importance, CRM, crm
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6
objectives of crm, objectives of customer relationship management
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7
Advantages and Disadvantages of crm, advantages and disadvatages of customer relationship management
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8
crm strategy, Strategic of crm, customer relationship management strategy
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9
Customer Satisfaction in Hindi - Meaning, Benefits, Importance, Levels
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10
Measuring of customer satisfaction
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11
kano model of customer satisfaction, kano model of customer satisfaction in hindi
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12
Difference between Customer Satisfaction and Customer Delight
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13
Customer Delight - Example, Importance, Measure
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14
Customer Profiling, customer profiling in hindi, customer profiling in crm
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15
customer retention, customer retention strategies, customer retention in hindi, crm
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16
Customer Centricity - Meaning, Example, Importance, Characteristics, Benefits, Strategy, Pillars
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17
Customer Acquisition - Cost, Strategy, Funnel
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18
Customer Value - Concepts, Importance, Sources, Components, Measurement
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19
Components of crm, elements of crm, CRM,crm
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20
Customer Loyalty - Meaning, Concept, Types, Importance, Strategies
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21
Difference between E - CRM and CRM / Difference between CRM and E - CRM
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22
E crm, types of ecrm, features of ecrm, electronic customer relationship management
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23
Scope of CRM, scope of customer relationship management, customer relationship management scope
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24
crm vs erp, difference between entreprise resource planning and customer relationship management
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25
4 C's of CRM | Customer Relationship Management | Four C"s of CRM
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26
Types of Crm, types of customer relationship management
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