How to Empower Front-line Customer Service
9 videos • 207 views • by Shep Hyken: Customer Service & CX Expert Front-line operators aren't just the people who sit at a desk and answer the phone. Front-lines encompass front desk clerks, servers at restaurants, nurses, salespeople, cashiers, whoever interacts with the customer first-hand, are key to customer service success because they build customer loyalty. Here’s how to assemble the best front-lines customers have ever encountered. Don't want to watch? Read about front-lines instead: https://thecustomerfocus.com/front-li...