Admin Portal
86 videos • 150 views • by DeskDirector
Take a look at the features and functions of your DeskDirector Admin portal.
1
Enabling Automatic Login
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2
Managing the 'something else' Ticket Option
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3
Managing DeskDirector Passwords
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4
Managing Chat Features in the Admin Portal
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5
Introduction to Task Lists
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6
Getting Started with DeskDirector's Email Template Engine
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7
Extending Functionality with Webhooks
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8
Branding Essentials: Enhancing Your DeskDirector Experience
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9
Enhanced Ticket Management using Task lists
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10
Unveiling the Latest Innovations
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11
Customising Ticket Access in DeskDirector
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12
Creating Surveys in Desk Director
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13
Colour Theming a Portal via Brand Packages
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14
Brand Packages: Advanced Theme - OMW
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15
Brand Packages: Portal Theme - OMW
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16
What are RTGs - OMW
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17
What is a Form - OMW
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18
What is a service catalogue - OMW
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19
Brand Packages: Create a Brand Package - OMW
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20
Brand Packages: Logos - OMW
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21
What are RTIs - OMW
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22
Navigating Chat Permissions: Troubleshooting Missing Options
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23
Navigating Landing Pages: Optimizing the Client Portal Experience
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24
[Deleted video]
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25
Personalizing Support with Avatars
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26
Overview of Form Fields: Part 1
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27
Overview of Form Fields: Part 2
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28
[Deleted video]
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29
Notifications & Broadcasts
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30
Utilising User Groups in DeskDirector
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31
Streamlining DeskDirector with Webhooks
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32
Setting up your Learning Center in DeskDirector
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33
Setting Up Task List Templates in DeskDirector
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34
Setting Up Notifications in DeskDirector
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35
Understanding Browser Support for the DeskDirector Portal
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36
Pre-ticket Chat
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37
Streamlining Customer Insights with DeskDirector Analytics
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38
Understanding Office Hours in DeskDirector
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39
Troubleshooting - User Can't See the "All Tickets' Option
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40
Integrating Ticket Surveys into an Email Template
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41
Managing Workflows in DeskDirector
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42
The Learning Center - An Overview
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43
Overview of Form Fields: Introduction
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44
Add an Agent Tag
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45
Turn on Sticky Notifications for Everybody
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46
Add a Contact Tag
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47
Create a User Group
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48
Enable Sticky Notifications for Specific Machines
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49
Disable Sticky Notifications for Specific Users
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50
Predefined Tags
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51
Managing an Agents Profile
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52
How to Enable Sticky Broadcasts
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53
Locating User/Contact Profiles
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54
Managing an Agents Role
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55
Locating Company Profiles
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56
Embedding Media as the Help Page in DeskDirector Portal
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57
Creating a Custom Survey - OMW
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58
What is a Survey - OMW
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59
Types of Surveys - OMW
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60
Creating a Request Specific Survey - OMW
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61
Creating a Default Survey - OMW
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62
Add a Company Tag
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63
Resolving Visibility of Deleted Tickets in DeskDirector
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64
Overview of Form Fields - Part 3
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65
Admin Portal Introduction
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66
Managing Contacts: Tabs - OMW
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67
Managing Client Portal Access - OMW
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68
Managing Contacts - OMW
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69
[Deleted video]
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70
Mastering DeskDirector Analytics
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71
[Deleted video]
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72
Unlocking the Power of DeskDirector Email Notifications - OMW
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73
Assigning Email Templates to Notification Events - OMW
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74
Setting up Request Type Items - OMW
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75
Setting Up Office 365 Mail Delivery - OMW
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76
Enable/Disable the 'Something Else' Option - OMW
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77
Enable/Disable Pre-Ticket Chat - OMW
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78
Setting Up Approval Statuses - OMW
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79
How To Create Request Type Items - OMW
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80
Enable Disable Chat Callback Feature - OMW
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81
Getting Started with Email Template Engine - OMW
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82
Mastering DeskDirector Email Notifications - OMW
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83
Creating a Custom Email Template - OMW
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84
Editing Custom Email Templates - OMW
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85
[Private video]
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86
Setting Up HTML Email Templates in ConnectWise - OMW
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