07:06

What is ACPT Analysis in a contact center | BPO ACPT analysis | Improving CSAT | DSAT | Interview

10:01

Mindset and Skill set required to become a Quality Team Leader in a BPO | Getting Promoted in a BPO

04:17

Effective Feedback delivery | DESO technique of delivering feedback | Coaching & Feedback in BPO

03:17

Difference between a BPO and KPO | BPO Jobs vs KPO jobs | Discussed | Made Easy

08:13

What is Value Stream Mapping | VSM | VSM Full Form | Implementation | Case Study from BPP | Hindi

07:48

BPO Kya hai | Business Process Outsourcing | BPO kya hota hai | BPO full form in Hindi

06:00

Pareto Principle | Pareto Rule | 80 20 rule | 80 / 20 Rule | Principle Pareto | Lean Six Sigma

03:55

How to make Pareto Chart in Excel | Step by Step Video on making Pareto using Excel in Hindi

03:18

Attrition Calculation in BPO | Call Center | Attrition calculation in Excel | Calculator Excel

07:27

Designing Quality Audit form in a BPO | Parameters for Quality Audit form | Interview Questions

05:25

What is CAPA and PACA in Quality Management | CAPA versus PACA | Quality Management | Made Easy

06:03

Dip Check in a BPO | Calling Process Example | Made Easy | Interview Questions | BPO | Hindi Video

05:46

What is RACI Matrix | Project Management Tool | PMP & Six Sigma Project Management | Explained

03:32

ISO Standards Explained | Benefits of getting ISO Certified | What is ISO | Types of ISO

05:43

How to Calculate Variance in a Call Calibration | Call Center Calib Variance | Examples

08:06

How to control Attrition | Interview Questions | Team Leader | Manager | Talent Retention | Hindi

05:07

Who is a Quality Analyst in a BPO | Quality Analyst Job Role | Interview Preparation | Hindi Video

05:06

What is TIMWOOD | MUDA | Lean Manufacturing Wastes | 7 Types of Wastes in Industries | Interview

05:45

Interview Questions & Answers on Sampling | What is Sampling in Data Science | BPO Interview | Hindi

06:39

Interview Questions & Answers on Seven QC Tools | Problem Solving Tools | QC Tools | Part 2 | Hindi

08:19

Interview Questions & Answers on Seven QC Tools | Problem Solving Tools | QC Tools | Part 1 | Hindi

07:25

What is SOP | Definition of SOP | Standard Operating Procedure | With Example | Importance | Hindi

07:07

What is Root Cause Analysis (RCA) in BPO company || 5 Why Analysis || Live Example || Hindi

05:03

Follow these Basic Rules to ensure you crack every interview | How to behave in an interview

07:11

What is Cost Benefit Analysis | CBA | Made Easy | Explained in Hindi

04:46

Commonly asked questions on Lean | Lean Interview Questions and Answers | Lean Management Interview

04:54

Six Sigma Interview Question | Six Sigma | How To Crack Interview | Made Easy in Hindi

05:28

CALL CENTER Interview Tips | How to PASS a Call Centre Job Interview | Interview for Freshers

06:25

BPO Interview Questions with Answers | Preparation for BPO | For Freshers | Most asked BPO Questions

06:10

Interview Questions for Quality Team Leader || BPO Industry Quality Team Leader || Top Questions

03:59

What are misconceptions about Six Sigma | Six Sigma most common Myths and Misconceptions | Explained

06:03

What is RAG analysis | Red - Amber - Green Analysis | How to do | Explained in Simple Language

05:14

Kaizen Methodology Tutorial for Continuous Improvement || Explained in Simple Language || Lean

05:27

Leading a BPO Operations Team | Roles and Responsibilities of Operations Team Leader | BPO | Hindi

06:09

What is Quartile Management | Performance Management | Top Quartile | Bottom Quartile | Made Easy

05:22

What is Time and Motion Study | Ways to do Time & Motion | Principles of Management | Explained

05:58

Statistics in Six Sigma | Learn Basics of Statistics in Six Sigma | Explained in Hindi | Made Easy

06:32

What is Shrinkage | Planned Shrinkage | Unplanned Shrinkage | Explained in Hindi | Formula

05:37

4 Absolutes of Quality | Philip Crossby | Crossby Quality Philosophy | Crossby | Hindi Tutorial

05:05

What is a Flow Chart | Flow Chart | Quality Control Tool | QC Tool | Explained in Hindi | Made Easy

06:32

What is Cherry Picking | Cherry Picking Explained | Biased Sampling | With Examples | Manipulation

05:05

Difference between Document & Record | Key Differences | Record | Document | Made Easy | Definition

07:50

What is Training Need Identification | TNI | Made Easy | Hindi Tutorial | Training Needs

06:17

What is a Combined Audit? Audit Management | Made Easy | Integrated Audits | Quality Basics | ISO

06:18

Key metrics for Call Assessment | Understanding Essential metrics in Simple Terms | Hindi Tutorial

08:22

What are Pareto Charts | Explained in Hindi | Importance | How to make | 80-20 rule | Vital few | QA

06:34

What is Checksheet | Explained in 5 minutes | Audit Methodology | Quality Control Tools | 7 QC Tool

04:08

Advantages of NPS over CSAT | NPS uses | Customer Satisfaction | Business Growth

07:03

Statistical Process Control | In Hindi | Tutorial | Control Chart | Made Easy | Specification Limits

06:47

Control Charts in Quality Control | Variables | Attributes | Types of Control Charts | Explained

05:35

Quality Assurance and Quality Control | What is Quality Assurance | Difference | Explained in Hindi

04:19

Toll Gate reviews | Six Sigma Projects | Detailed video | Explained in Hindi | Made Easy

04:29

What is SWOT Analysis | Definition | Explained in Hindi with Examples | Strategic Analysis

04:41

KPI and KRA | Differences | Relation between KPI and KRA | Made Easy | Performance Management

05:59

What is a Balanced Scorecard | Strategy Map | Competency Scorecard | Hindi Tutorial | Made Easy

04:57

Bowling Chart Explained | Tracking KPI's | Explained in Hindi | Made Easy | Performance Management

07:37

Becoming a Lean Practitioner | Basics | Hindi Tutorial | Lean Management | Lean Tools | in 10 minute

06:30

What is Voice of Business | VOB | Balanced Scorecard | Explained in Hindi | Made Easy

08:03

Project Charter in Six Sigma Project | Six Sigma Project | Key Elements | Importance | Explained

05:35

Critical to Quality | CTQ | Definition | What is CTQ | Explained in Hindi | Process Improvement