01:38

Dennis Wakabayashi on the Role of Diversity in CX Practices | CX-WISE Ep.21

03:44

Improving CX with AI: Strategies to Elevate Customer Interactions

02:25

Dennis Wakabayashi on CIOs Using Data to Enhance CX | CX-WISE Ep.21

02:04

Dennis Wakabayashi on CIOs Driving IT and Marketing Collaboration for CX | CX-WISE Ep.21

01:44

Brooke B Sellas on AI Enhancing CX Practices | CX-WISE Ep.19

01:17

Brooke B Sellas on Brand Storytelling | CX-WISE Ep.19

35:25

LinkedIn Lessons from Lisha Perez ft. Mayonnaise and Metrics | CX-WISE Ep.23

01:12

Brooke B Sellas on Sephora's Innovative Social Care Practices | CX-WISE Ep.19

01:11

Brooke B Sellas on Building Brand Loyalty with Social Care | CX-WISE Ep.19

01:30

Brooke B Sellas on Social Care for CX | CX-WISE Ep.19

00:56

Riyadh Industry Roundtable

02:08

Mike Kaput on the Pros and Cons of AI | CX-WISE Ep.12

01:54

Mike Kaput on the AI Toolkit for Marketers | CX-WISE Ep.12

02:12

Mike Kaput on Marketing Teams Adopting AI Tools| CX-WISE Ep.12

01:37

Ian Golding on the Struggles of CX Professionals | CX-WISE Ep.11

01:15

Ian Golding on the Shift in CX Focus Over the Years | CX-WISE Ep.11

01:18

Ian Golding on Achieving Sustainable Growth in CX | CX-WISE Ep.11

02:02

Ian Golding on Embracing Technology with the Right Motivation| CX-WISE Ep.11

01:59

Jay Baer on Balancing AI and Human Touch for Great Customer Service | CX-WISE Ep.10

00:54

Jay Baer on The Need for Speed in Businesses | CX-WISE Ep.10

27:57

Data-Driven CX in the Age of GenAI with Lou Reinemann | CX-WISE Ep. 22

02:27

Jay Baer on Creating Talk Triggers for Brands | CX-WISE Ep.10

01:17

Jay Baer on the Challenges B2B Face with Short-Form Content | CX-WISE Ep.10

01:47

Jeff Sheehan on Tackling CX Pain Points | CX-WISE Ep.9

02:22

Jeff Sheehan on AI-Driven Personalization | CX-WISE Ep.9

02:43

Jeff Sheehan on the Differing CX Expectations Across Regions | CX-WISE Ep.9

02:03

Nate Brown on the Art and Science of Customer Experience | CX-WISE Ep.8

01:27

Nate Brown on Overcoming Tech Bloat in Customer Service | CX-WISE Ep.8

02:28

Nate Brown on Friction Fighters in Customer Experience | CX-WISE Ep.8

02:47

Nate Brown on Customer Service Agents Being the Knowledge Curators | CX-WISE Ep.8

01:08

Annette Franz on Mapping Customer Touchpoints for Seamless CX | CX-WISE Ep.7

43:51

How Dennis Wakayabashi Cracked the Cultural Code of Global CX | Ep.21

03:34

Annette Franz on Taking Care of Contact Center Agents | CX-WISE Ep.7

00:55

Annette Franz on the Common Misconceptions in Customer Experience (Part 1) | CX-WISE Ep.7

02:07

Annette Franz on the Common Misconceptions in Customer Experience | CX-WISE Ep.7

02:24

Grant Hartanov on Crafting Seamless Travel Experiences | CX-WISE Ep.6

01:19

Dan Gingiss on Responding to Happy Customers | CX-WISE Ep.5

01:30

Dan Gingiss on Using Wit to Enhance Brand Experience| CX-WISE Ep.5

01:44

Dan Gingiss on his W.I.S.E.R Methodolgy for CX | CX-WISE Ep.5

01:31

Sally Mildren on Getting Buy-In for CX Initiatives| CX-WISE Ep.4

01:30

Sally Mildren on Improving Workplace Culture in Healthcare | CX-WISE Ep.4

21:18

CX Disruptions in 2025 with Sheila McGee-Smith | CX-WISE Analyst Edition| Ep.20

02:05

Sally Mildren on Building Human-Centered CX Culture | CX-WISE Ep.4

02:07

Sally Mildren on Leveraging Voice of the Customer | CX-WISE Ep.4

02:00

Howard Tiersky on Driving Tech Adoption for Great CX | CX-WISE Ep.3

00:42

Howard Tiersky on Leveraging AI for Marketing | CX-WISE Ep.3

01:57

Howard Tiersky on Inspiring Customer Love | CX-WISE Ep.3

02:07

Howard Tiersky on Effective Brand Storytelling | CX-WISE Ep.3

01:19

Shep Hyken on Improving the Work Environment of Customer Service Agents | CX-WISE Ep.1

01:21

Shep Hyken on the Difference Between Repeat and Loyal Customers | CX-WISE Ep.1

01:02

Shep Hyken on Infusing AI and Human Touch for GREAT Customer Experience | CX-Wise Ep.1

01:40

Quick Macros

03:40

Create a Macro

01:25

Shep Hyken on Empowering Agents to Elevate Customer Experience | CX-Wise Ep.1

03:10

Sprinklr Social - Displays and Presentations - Introduction to Sprinklr Displays and Presentations

03:48

Sprinklr Social - Displays and Presentations - Working with Displays

03:28

Sprinklr Social - Displays and Presentations - Working with Presentations

01:15

Chris Mahoney, SVP Sales - North America, Sprinklr

01:53

Paid and Organic Data

03:49

4 AI-Powered Tactics to Boost Marketing Team Productivity