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54:17
From Classroom to Boardroom: How Customer Experience Mastery Translates into your Success
43:12
The Power of Words: Elevating Customer Experience with Clear, Caring and Compelling Language
29:07
How to Be Influential: Build Meaningful Connections and Cultivate Trust in the Workplace
05:37
How to Recharge and Protect Your Energy as a Customer Service Professional
01:37
The Peak-End Rule in Customer Experience: How to Turn Negative Peaks Into Positive Memories
08:19
How Customer Anger is Affecting You - The Hidden Impact on Employees
04:34
The Hidden Emotion Behind Customer’s Rage. What Are They Really Hiding?
07:25
Understanding Emotional Cues in Customer Interactions - How to Spot Customer Anger
01:36
Why Customers Get Angry - Understanding the Root Causes
00:58
Want to Know the Real Impact of Customer Service Training? Here Are the Results You Can Expect!
01:31
How Fast Can You See Results After Customer Service Training? The Truth About Timing and Tools!
01:54
The Hidden Dangers of Failing to Handle Complaints with Confidence – The Risks for Your Business
02:24
Why CX Matters Most When Everything Falls Apart – The Crucial Moments Companies Can’t Ignore!
01:14
Are Companies Actually Ready to Handle Complaints? Uncover the Truth About Readiness and Training!
39:22
The Art Of Handling Angry Customers
25:39
Mini Workshop: Ignite Brand Pride!
59:55
Webinar 3: Tired of your CFO asking about the ROI of CX?
02:08
The Brand Warrior Program™ Your solution to a customer centric culture
48:03
Replay Session - Mastering Customer Journey Mapping: View Your Business Through Your Customer’s Eyes
47:09
Mastering Customer Journey Mapping: View Your Business Through Your Customer’s Eyes
40:13
Achieve Customer Experience Success: How To Avoid The Rookie Mistakes That Will Derail Your Efforts
05:23
Lessons in Customer Experience from a funny vacuum cleaner incident
01:00:31
How to Make Your CEO See the Light: The Ultimate CX Health Check Toolkit
11:22
🔥 Ignite Your CX Genius: Join our CX Mastery Program in April + May
41:27
Introduction to Customer Experience - Workshop Mauritius Nov 2023
01:13:46
CX Mastery Meetup: Master the Art of Measuring Empathy for Unrivalled Customer Experience.
11:10
Create Brand Love! Ignite love for your brand
30:32
ICX Kenya Customer Service Week 2023
57:40
CX Mastery Meetup: Legendary Leadership in Customer Experience: The Must-Have Competencies
13:35
CX Mastery Program Group Testimonials
08:01
CX Mastery Testimonial from Jack - Sept 2023
02:35
CX Mastery Testimonial - Sept 2023
01:01:04
CX Mastery Meetup 1 Unleash The Power Of Customer Experience Genius Recording
01:45
Customer Experience (CX) Foundation Masterclass - Introduction
01:46
🗺️ The Power of Customer Journey Mapping 🗺️
02:28
🚶 Learning by Immersion: The Real Customer Experience 🚶
02:25
Empowering Call Center Warriors
01:49
🎵 Your Brand Promise: The Sheet Music for Remarkable Customer Experience 🎵
03:52
🗺️ Unleashing the Power of Visuals in Customer Journey Mapping 🗺️
02:37
Sometimes relationships suck! Improve it by seeing a relationship as a transaction !
03:13
🤖 Banish Robotic Scripts: Revolutionize your Call Center Experience 📞
02:35
🔍 Avoid these Customer Journey Mapping Template Shortcomings 🔍
00:37
From Farewells to Fond Memories: What Employees Say on Their Last Day #shorts
02:27
The Secret Sauce of Successful Brands: Elevate Your Customer's Journey!
00:26
Brandlove Learning Program: Client Testimonial
04:55
Customer Experience (CX) Foundation Masterclass - Lesson 1
03:51
Customer Experience (CX) Foundation Masterclass - Lesson 6
05:27
Customer Experience (CX) Foundation Masterclass - Lesson 5
06:58
Customer Experience (CX) Foundation Masterclass - Lesson 7
02:16
Customer Experience (CX) Foundation Masterclass - Lesson 3
06:21
Customer Experience (CX) Foundation Masterclass - Lesson 4
00:56
Customer Experience (CX) Foundation Masterclass Intro
02:51
Customer Experience (CX) Foundation Masterclass - Lesson 2
01:51
BrandLove Company Video
01:59
BrandLove In-Flight Workshop Instructions
39:48
Journey Mapping Masterclass by Chantel Botha | BrandLove Customer Experience Design
12:07
Presentation Karaoke - Creative Thinking Toolkit by BrandLove Customer Experience
19:42
Journey Architect testimonials
03:02
Brand Warrior Testimonial - Thokozani Dlamini
00:51
Brand Warrior Testimonial - Nancy