54:17

From Classroom to Boardroom: How Customer Experience Mastery Translates into your Success

43:12

The Power of Words: Elevating Customer Experience with Clear, Caring and Compelling Language

29:07

How to Be Influential: Build Meaningful Connections and Cultivate Trust in the Workplace

05:37

How to Recharge and Protect Your Energy as a Customer Service Professional

01:37

The Peak-End Rule in Customer Experience: How to Turn Negative Peaks Into Positive Memories

08:19

How Customer Anger is Affecting You - The Hidden Impact on Employees

04:34

The Hidden Emotion Behind Customer’s Rage. What Are They Really Hiding?

07:25

Understanding Emotional Cues in Customer Interactions - How to Spot Customer Anger

01:36

Why Customers Get Angry - Understanding the Root Causes

00:58

Want to Know the Real Impact of Customer Service Training? Here Are the Results You Can Expect!

01:31

How Fast Can You See Results After Customer Service Training? The Truth About Timing and Tools!

01:54

The Hidden Dangers of Failing to Handle Complaints with Confidence – The Risks for Your Business

02:24

Why CX Matters Most When Everything Falls Apart – The Crucial Moments Companies Can’t Ignore!

01:14

Are Companies Actually Ready to Handle Complaints? Uncover the Truth About Readiness and Training!

39:22

The Art Of Handling Angry Customers

25:39

Mini Workshop: Ignite Brand Pride!

59:55

Webinar 3: Tired of your CFO asking about the ROI of CX?

02:08

The Brand Warrior Program™ Your solution to a customer centric culture

48:03

Replay Session - Mastering Customer Journey Mapping: View Your Business Through Your Customer’s Eyes

47:09

Mastering Customer Journey Mapping: View Your Business Through Your Customer’s Eyes

40:13

Achieve Customer Experience Success: How To Avoid The Rookie Mistakes That Will Derail Your Efforts

05:23

Lessons in Customer Experience from a funny vacuum cleaner incident

01:00:31

How to Make Your CEO See the Light: The Ultimate CX Health Check Toolkit

11:22

🔥 Ignite Your CX Genius: Join our CX Mastery Program in April + May

41:27

Introduction to Customer Experience - Workshop Mauritius Nov 2023

01:13:46

CX Mastery Meetup: Master the Art of Measuring Empathy for Unrivalled Customer Experience.

11:10

Create Brand Love! Ignite love for your brand

30:32

ICX Kenya Customer Service Week 2023

57:40

CX Mastery Meetup: Legendary Leadership in Customer Experience: The Must-Have Competencies

13:35

CX Mastery Program Group Testimonials

08:01

CX Mastery Testimonial from Jack - Sept 2023

02:35

CX Mastery Testimonial - Sept 2023

01:01:04

CX Mastery Meetup 1 Unleash The Power Of Customer Experience Genius Recording

01:45

Customer Experience (CX) Foundation Masterclass - Introduction

01:46

🗺️ The Power of Customer Journey Mapping 🗺️

02:28

🚶 Learning by Immersion: The Real Customer Experience 🚶

02:25

Empowering Call Center Warriors

01:49

🎵 Your Brand Promise: The Sheet Music for Remarkable Customer Experience 🎵

03:52

🗺️ Unleashing the Power of Visuals in Customer Journey Mapping 🗺️

02:37

Sometimes relationships suck! Improve it by seeing a relationship as a transaction !

03:13

🤖 Banish Robotic Scripts: Revolutionize your Call Center Experience 📞

02:35

🔍 Avoid these Customer Journey Mapping Template Shortcomings 🔍

00:37

From Farewells to Fond Memories: What Employees Say on Their Last Day #shorts

02:27

The Secret Sauce of Successful Brands: Elevate Your Customer's Journey!

00:26

Brandlove Learning Program: Client Testimonial

04:55

Customer Experience (CX) Foundation Masterclass - Lesson 1

03:51

Customer Experience (CX) Foundation Masterclass - Lesson 6

05:27

Customer Experience (CX) Foundation Masterclass - Lesson 5

06:58

Customer Experience (CX) Foundation Masterclass - Lesson 7

02:16

Customer Experience (CX) Foundation Masterclass - Lesson 3

06:21

Customer Experience (CX) Foundation Masterclass - Lesson 4

00:56

Customer Experience (CX) Foundation Masterclass Intro

02:51

Customer Experience (CX) Foundation Masterclass - Lesson 2

01:51

BrandLove Company Video

01:59

BrandLove In-Flight Workshop Instructions

39:48

Journey Mapping Masterclass by Chantel Botha | BrandLove Customer Experience Design

12:07

Presentation Karaoke - Creative Thinking Toolkit by BrandLove Customer Experience

19:42

Journey Architect testimonials

03:02

Brand Warrior Testimonial - Thokozani Dlamini

00:51

Brand Warrior Testimonial - Nancy