38:34
Services as Systems: A Holistic Approach
21:37
Service Ecosystem - Service Innovation
37:46
Global Service Ecosystem - Contemporary Issues
26:44
Managing Partner Relationships
19:52
Loyalty - Relationship
26:42
Strategy Canvas - Service Portfolio Analysis
23:34
Loyalty - Relationship II
20:00
Loyalty - Relationship I
25:05
Service Complaints and Recovery Strategies
18:35
Service Quality III
22:20
Service Quality II
30:57
Service Quality I
26:03
Pricing - Basic Concepts
32:00
Service Pricing
29:11
Service Pricing
32:31
Strategy for Service Businesses..
19:49
Strategy for Service Businesses.
25:01
Strategy for Service Businesses
25:44
Network of Services
29:17
Distributing Services.
31:20
Distributing Services
28:13
Branding Services - 1
28:03
Position - Value Proposition - 2
26:20
Position - Value Proposition - 1
28:10
Services Excellence - Culture
14:18
People in Services
24:48
Case Study on Service Excellence - 2
17:57
Case Study on Service Excellence - 1
24:03
Current Service Map to New Service Design.
18:11
Current Service Map to New Service Design
25:24
Customer Co Creation of Services-2
22:13
Customer Co Creation of Services-1
21:00
Service Consumer Behavior-2
23:22
Consumer in the Services Flow-1
19:45
Service Uniqueness -2
33:57
Challenges of Services-1
24:53
Service Management Elements
17:55
Core Vs. Supplementary Services
29:18
Intangibility of Services
20:39
Response to IHIP Challenges
23:57
Process & Promotion
15:57
Process Issues in Service
14:29
What is Service?
13:44
Evolving Service Markets
07:00
The Service Customers
19:30
Product Service Systems
16:11
The Service Act
24:35
Seamless Service
03:01
Managing Services - Introduction
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