Hello, I am a 40+ man currently out of job. Trying my luck on youtube, need your support. I am ITIL 4 Certified professional with over 10 years of relevant experience and 7+ years experience in several other domains. If you have any question on ITIL Service Management, then ask :) I will try my best to answer you. Also if you have any generic question do hesitate to ask for help. However if you are looking for counselling do look for professional help.