Channel Avatar

CongruentX @UCBUVgVbHCfANLspiPkJQNRA@youtube.com

809 subscribers - no pronouns :c

9 out of 10 companies believe Customer Experience must be th


About

9 out of 10 companies believe Customer Experience must be their main differentiation.

Companies turn to CRM technology to drive that.

YET OVER 50% OF THE TIME – COMPANIES ARE NOT SATISFIED with their CRM Adoption

While consulting firms talk to clients about digital transformation - consulting as an industry - has not changed in 20 years.

Traditional consultants start from scratch, focus on scope projects, hours and change orders.

The facts state that its simply not consistently working