59:53

Emperor's New Clothes: Why Most Workplace Training Fails to Impact Organisational Performance

01:03:52

Consumer Duty 12 Months On: What Now, What Next?

01:02:06

Consumer Duty & Vulnerability: are you vulnerable to getting it wrong?

59:21

Consumer Duty: data, data, everywhere – but where are the answers?

00:44

A message to CCNNI's 2024 winners

01:37

Agents have embraced Nelly at PCA UK

01:55

Nelly gives C-Suite confidence in the frontline

02:07

Considerable improvements in QA, productivity & retention

01:45

Nelly supports great outcomes for regulated firms

01:18

Winner's interview with PCA UK

01:48

Winner's interview with VCFSUK: European Motor Finance Awards 2025

01:00:07

Consumer Duty: complaints and remediation, are you going far enough?

01:02:26

Staying on top of FCA enforcement and supervision

58:30

Navigating Motor Finance Regulations: aligning with the FCA’s direction of travel

58:29

Financial Crime: how to stay ahead in 2024

01:00:47

Consumer Duty Annual Board Report: are you ready?

02:44

Clever Nelly for compliance

02:40

Clever Nelly for business performance improvements

01:57

Employee competence with Clever Nelly

01:41

We're eradicating risks by reinforcing training with Nelly

01:45

Reinforcing vulnerability & Consumer Duty training

01:54

Blue Motor use Clever Nelly for QA & fail rate improvements

02:32

Headline sponsors of CCNNI Awards 2024

02:04

How to get the best value from Clever Nelly

01:59

Clifton are using Clever Nelly to drive a cultural shift

01:00

Taking Nelly's results beyond just compliance in Clifton

01:02:18

Consumer Duty Champion: how to lead from the front

01:00:06

What every firm needs to know: how to embed Consumer Duty into BAU

01:41

Clever Nelly embeds Consumer Duty for every single employee

02:07

Tools like Nelly are inevitable for Consumer Duty

01:52

Consumer Duty isn't once-and-done, that's why Clever Nelly is essential

02:12

Nelly is indispensable to monitor & drive Consumer Duty

01:20

Employee competency at 82% for Consumer Duty

01:59

A recommended solution for leading firms

01:34

Herd events help VCFSUK increase Nelly's value

00:16

KPMG recommend Clever Nelly

00:47

Financial services leaders need to know Nelly exists

00:51

Nelly is a major part of VCFSUK's culture

00:48

VCFSUK are paving the way for the automotive industry

00:31

People management is more effective with Nelly

00:39

KPMG's demonstrable results with Nelly

00:24

Nelly's impact within KPMG surpassed expectations

01:47

Nelly improves QA by 7% for contact centres

01:36

Contact centres plug gaps with Nelly

01:29

Nelly guarantees great customer service

01:54

35% call hold time reduction with Nelly

01:58

TotalEnergies and Clever Nelly

01:02

Zurich and Clever Nelly

01:34

Fidelity International and Clever Nelly

01:28

LV= boost employee performance with Clever Nelly

00:40

96% of staff are engaged with compliance using Clever Nelly

01:00

Going back to traditional training isn’t an option for Clifton

00:40

Clifton are responsive to regulatory changes because of Clever Nelly

01:05

Clever Nelly will continue to be vital to our Consumer Duty strategy

01:00

Listen to the team at EDF, what they say works!

01:14

Getting culture right is not about satisfying the FCA, it's about your customer outcomes

00:34

It’s hard for firms to believe something like Clever Nelly exists

01:11

Clever Nelly empowers staff to act on vulnerability

01:09

We didn't see results on vulnerability until Clever Nelly

01:04

Clever Nelly was the only way to embed Consumer Duty