07:12

Where Does RingCX Fit?

43:07

How the Low Cost of RingCX Mean the Smaller Organization Can Level Up

07:10

Why Do You Like Medallia?

13:07

Barriers to Success in VOC

08:11

How Insights Impact Strategy

10:57

Getting a Program Refresh

09:57

Why is VOC So Important?

01:20

Great tech partnerships benefit clients!

52:04

The ActivateCX™️ Podcast: Michelle Brigman - Breaking the Customer Silence with VOC

09:23

Right Under Your Nose - Jill Raff

01:36

Gratitude for Great Guests on ActivateCX

13:53

Architecting the Employee Journey - Jill Raff

08:10

Improving LTCV with Culture - Jill Raff

09:39

How EX Leads to Better CX - Jill Raff

11:55

People, Process, and Technology - Jill Raff

55:47

The ActivateCX™️ Podcast: EX & CX

01:56

Jill Raff's EX2CX® Framework

05:18

3E+1 Framework

02:09

The Employee Journey is a real thing with Jill Raff

02:21

The Employee Experience Bank Story with Jill Raff

04:39

Don't Miss The Opportunity That Comes From AI Data!

05:26

Getting the Right CX Data Means Busting Through Limitations

04:42

You Will Lose The CX Data Battle with Poor Quality

01:01

It Is a Question of Data Integration

06:48

How to View Data Within The Enterprise Stack

06:47

Tackling Data Volume & Complexity

11:01

What You Are Missing In Your CX Omnichannel Data

34:12

How to Tackle Data in the Contact Center

10:15

Deflection, Built & Ready! - Sprinklr

01:02

One Feed, One Agent - Sprinklr

09:13

The Right AI - Sprinklr

05:48

Upleveling Omnichannel with AI - Sprinklr

03:35

The Un-Contact Center - Sprinklr

01:02

Who is Sprinkr?

39:15

The ActivateCX™ Podcast: Unpacking Sprinklr

06:05

5 Things You Should Know About ROI!

05:49

Is Labor Arbitrage a Dirty Word? - RingCentral

01:01

Bots & Self Service

06:26

What Is the Bottom Line of ROI?

08:36

Why Be Excited About Getting ROI Right?

06:26

Why Does Joanna Palmer Know ROI So Well?

39:29

Why CX Leaders Don't Get The Most Out of Their Contact Center!